Frequently Asked Questions
Your address says Portland Street, but where are you? Our technical address is 53 Portland Street, but our entrance is actually located just OFF of Portland in the private parking lot between The Portland Street Creperie & New Scotland Yard Emporium. If you’ve found the Lawtons or RBC we’re directly between across the street! When the weather cooperates we have our sandwich board out on the street, but your best bet is to look for our bright blue pillars!
Is the shop accessible? YES! Our front entrance has a dual sided ramp, the best way in is from the mural/parking lot end! The turn can be a bit tight but we are always happy to help with the door (just give a little knock if you need a hand!) and we have made an effort to make our retail space wheelchair, scooter & stroller friendly! Furniture in our community space is movable, so in most situations it is fully accessible as well.
I came to visit, but you were closed! We prioritise our employee’s health and safety, as well as our own work-life balance as we have a young (and growing!) family. Sometimes circumstances beyond our control, including illness, late buses, weather or family emergencies mean that we are unable to get the doors open. We do our best to communicate this on social media in a timely fashion.
Local Pick Up? We offer pick up from our front entrance ramp for local orders placed through our website. See something on social media that's not listed online, please contact us and we can work out the details to get that order to you!
Do you ship? We are now offering shipping (flat rate, please see our Shop page for details). Canada only, for shipping to the Territories please contact us before ordering so we can confirm shipping rates.
How come you aren’t offering consignment opportunities this year? We did consignment for 3.5 years, and time and again found it to be incredibly time consuming and difficult to maintain inventory this way. We made several changes to our approach over that time, and found the challenges and time involved remained constant and to make the business as a whole viable for us at this time we need to simplify our operations.
How do I find out about workshops & events? [Workshops & Events Currently Paused due to COVID-19] Social media (@trainyardstore) is the best way, or by checking the website or in store listings regularly. A mailing list for events is also on our long-term goal list.
What is your return policy? We want you to love your purchase, so if something isn't the right fit and you'd like to exchange it we are happy to help you find something new, or offer a store credit for a future visit. Due to the unique nature of our goods, and to help us plan for our community giving we are unable to offer full refunds on purchases. All exchanges must have a receipt and take place within 15 days of purchase.
Sale items, food, seasonal, earrings & select bath and beauty products are not eligible for the same return policies, please see in store or your receipt for details.
Do you offer your space for Birthday parties? We currently do not rent the space for children’s birthday parties, but it is available for adult private rentals (no alcohol is permitted on site), if you are looking for a space to get creative with friends!
Have a question not answered below or elsewhere on our website? Contact us for more information!