Exchanges & Store Credit

 

We offer exchange within 14 days of purchase for in store and online orders. All returns must be in saleable condition and accompanied by original purchase receipt (electronic copy is ok). Sale Items, unwrapped soaps, stud earrings, food products, pay what you can, seasonal products, final sale items or those otherwise indicated are not eligible for returns. We do not offer cash refunds. 

The t-shirts we carry are unisex cotton and they may shrink slightly on high heat - but tend to fit true to size for most folks. If you are unsure on sizing it may be best to come into the shop and try the shirt on rather than wind up with one that is the wrong fit! 

With handmade goods there is always the possibility for human error or variation between items. 

Please note: Extreme and drastic changes in temperature can shock the glaze on ceramic mugs, causing cracking or breakage. If you choose to use a Keurig or boiling water, it is recommended to slowly pre-warm the mug with warm water first to prevent shock. Mugs damaged by thermal shock use will not be replaced. 

If you are unsure about a purchase we encourage you to wait, confirm sizes, etc before purchasing.  We are happy to provide information about the product, remaining inventory, etc to help you make an informed decision before making a purchase. 

 

Shipping Your Return?  

Please email hello@trainyardstore.com to confirm your purchase can be returned before mailing and so we know to expect it; Shipping costs for returns are the responsibility of the customer. We recommend tracking for returns, and are not responsible for packages that do not arrive.