Shipping & Delivery
A quick note to say, we know how much shipping costs SUCK! The reality is no company can actually offer truly FREE shipping or delivery as it all comes with a cost that must be absorb and small businesses like The Trainyard are just much less capable of absorbing those costs. Almost all delivery and shipping fees charged with your orders are $3-5 less than the cost we pay (before taxes+fees), sometimes closer to $8-12 less than the cost we are charged by carriers (with our small business discount!).
If you live on the West Coast and aren't ordering something super Dartmouth/NS specific I really encourage you to check out small local shops closer to you as they can likely offer better shipping rates, especially for heavy or fragile items like puzzles + candles! There are great shops all across this country, send me a quick email hello (@) trainyardstore.com if you want some suggestions closer to you!
We offer local delivery to the following postal codes through Haligone. Fees are based on postal code and distance from the shop.
Spring 2023: Delivery rates drop at both $80 and $150 order costs (after discount total) with Free Delivery available for several locations!
- $8 Dartmouth Postal Codes B2Y, B3A
- $10.50 Postal Codes: B3H, B3J, B3L, B3K, B2X, B2W, B2V, B0J 3A0, B3B, B3M, B3S, B3N, B4A
- $13.50 Postal Code: B3P, B3G
- $16.00 Postal Codes: B3R, B2R, B4B, B4C, B4E, B4G
Delivery is same or next day (afternoon, typically between 2-6pm) Monday to Friday.
Delivery for orders placed Friday after 12pm - through Monday morning is typically Monday afternoon, depending on store hours. Orders are occasionally delivered on Saturdays, but weekend delivery cannot be guaranteed.
Please include instructions on where packages should be left in the order notes. If your order is to a weekday only location (ie. office building) PLEASE indicate that in the order notes.
We aim to process all orders for shipping on WEDNESDAYS each week! When time allows they may ship earlier, but please expect a slight delay for orders placed later in the week!
Orders will receive a tracking number through our shipping partner ClickShip and orders are shipped with whatever major carrier offers the best rate to your location!
Orders typically arrive within 3-7 days for Maritime addresses, but may take over 2 weeks to arrive at other Canadian addresses. Please see tracking number for updated location.
All packages are shipped using recycled packaging materials to reduce our environmental impact.
Shipping rates are calculated automatically at checkout; We have set our rates to be as close to what the carriers charge us - often we end up paying $3-5 more per package than what you are charged for delivery.
Lettermail shipping for smaller items that can ship untracked+uninsured lettermail will show at checkout for eligible orders under $20.00. If it doesn't show as an option but an item can be sent lettermail a shipping refund will be issued.
In the event items in your order arrive damaged please contact us immediately, email@example.com
Please contact us as soon as possible if you have any special shipping instructions or need to change the address. We are not responsible for shipping costs on packages returned to us due to incorrect addresses.
Local Order Pick Up
You'll receive confirmation with pick up instructions once your order is prepared. Same day pick up is NOT available on weekends due to the volume of in-store customers; Orders placed Friday at 5pm through Monday evening will most often be ready for pick up on Monday.
Please wait for confirmation before arriving to pick up your order to avoid disappointment. If you don't receive an order confirmation email within 48 hours please check your junk mail or contact us (902) 407-5242.